Last Updated: 14 January 2026
Privacy Policy
Welcome to Villa Park California Locksmith. This Privacy Policy describes how Villa Park California Locksmith ("we", "us", or "our"), located in Villa Park, CA, collects, uses, and discloses information about you when you visit our website, contact us, or use our emergency locksmith services.
We are committed to protecting your privacy and handling your personal information with care and transparency. By accessing or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
Villa Park California Locksmith collects various types of information from and about you, which may include personal information, to provide our emergency locksmith services effectively and to improve your experience.
Information You Provide Directly To Us:
* Contact Information: When you contact us via phone, email, or our website's contact form, you may provide your name, phone number, email address, and physical address where service is required (e.g., your home or business address in Villa Park, CA). * Service Details: Information related to your locksmith needs, such as the type of service requested (e.g., emergency lockout, lock repair, key duplication), details about the property, and specific instructions for our technicians. * Payment Information: If you make a payment for our services, we collect billing details. While we do not directly store full credit card numbers on our servers, this information is securely processed by our third-party payment processors. * Communications: Records of your correspondence with us, including phone call recordings (for quality assurance and service verification, where permitted by law), emails, and messages.
Information We Collect Automatically:
* Website Usage Data: When you visit our website, we may automatically collect certain information about your device and browsing activity. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. * Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website, analyze trends, administer the website, and gather demographic information. For more details, see Section 6.
2. How We Use Your Information
Villa Park California Locksmith uses the information we collect for various purposes, primarily to provide and improve our emergency locksmith services:
* To Provide Services: To dispatch technicians, schedule appointments, provide locksmith services at your location in Villa Park, CA, and complete your service requests. * To Communicate With You: To confirm appointments, provide updates on service status, respond to your inquiries, and send important service-related notices. * To Process Payments: To process payments for services rendered and manage billing. * To Improve Our Services: To understand how our website and services are used, conduct analytics, troubleshoot problems, and improve the quality and efficiency of our locksmith operations. * For Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests. * For Security and Fraud Prevention: To protect the security and integrity of our services, prevent fraud, and ensure the safety of our customers and technicians.
3. Data Protection and Security Measures
Villa Park California Locksmith is committed to protecting your personal information from unauthorized access, use, or disclosure. We implement a variety of security measures, including:
* Technical Safeguards: We use encryption (e.g., SSL/TLS) for data transmitted over our website, secure servers, and firewalls. * Administrative Safeguards: We implement strict access controls, internal policies, and procedures to limit access to your personal information to authorized personnel who need it to perform their job duties. * Physical Safeguards: Our physical premises and data storage facilities are secured to prevent unauthorized access.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
4. Third-Party Services
We may utilize third-party companies and individuals to facilitate our services ("Service Providers"), to provide services on our behalf, or to assist us in analyzing how our services are used.
* Technicians and Contractors: To provide emergency locksmith services, we may share necessary information (e.g., your name, address, phone number, and service details) with our trusted technicians or contractors. * Payment Processors: We use third-party payment processing services to handle transactions. These processors are compliant with industry standards for data security (e.g., PCI DSS). Villa Park California Locksmith does not store your full payment card details. * Google Analytics: We use Google Analytics to collect data about website traffic and usage patterns. This service helps us understand how visitors engage with our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can learn more about Google's privacy practices at https://policies.google.com/privacy and opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We ensure that all third-party service providers are contractually obligated to protect your data and only use it for the purposes for which we disclose it to them.
5. Sharing Your Information
Villa Park California Locksmith will not sell your personal information to third parties. We may disclose your personal information in the following circumstances:
* With Your Consent: We may share your information if you give us explicit permission to do so. * For Service Provision: As described above, with our technicians and service providers to fulfill your service requests. * For Legal Reasons: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). * To Protect Rights and Property: To protect the rights, property, or safety of Villa Park California Locksmith, our customers, or others. * Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
6. Cookies and Tracking Technologies
Our website uses "cookies" and similar tracking technologies to collect information and track your activity.
* What are Cookies? Cookies are small data files placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners. * How We Use Them: * Essential Cookies: Necessary for the website to function properly, enabling basic features like page navigation. * Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting information such as the number of visitors, which pages are visited, and where visitors come from. This helps us improve our website's performance. * Your Choices: Most web browsers are set to accept cookies by default. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
7. Your Privacy Rights Under US State Privacy Laws
Depending on your state of residence, you may have specific rights regarding your personal information under applicable US state privacy laws, such as the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). Villa Park California Locksmith respects these rights for all eligible individuals.
Your rights may include:
* Right to Know: The right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which the personal information is collected, the purposes for collecting the personal information, the categories of third parties with whom we share the personal information, and the categories of personal information that we disclosed for a business purpose. * Right to Delete: The right to request the deletion of personal information that we have collected from you, subject to certain exceptions. * Right to Correct: The right to request the correction of inaccurate personal information that we maintain about you. * Right to Opt-Out of Sale or Sharing: The right to opt-out of the "sale" or "sharing" of your personal information. As noted in Section 5, Villa Park California Locksmith does not sell your personal information. We also do not share personal information for cross-context behavioral advertising. * Right to Non-Discrimination: The right not to receive discriminatory treatment for exercising your privacy rights.
How to Exercise Your Rights:
To exercise any of these rights, please contact us using the "Contact Us" details provided below. We will verify your request by matching the information you provide with the information we have on file. We may require additional information to verify your identity. You may also be able to designate an authorized agent to make a request on your behalf.
8. Data Retention
Villa Park California Locksmith retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements.
Generally, we will retain:
* Service Records: Information related to your service requests (e.g., service address, type of service) for a period necessary to manage potential future inquiries, warranty claims, or legal obligations. * Contact Information: As long as you are an active customer or to respond to ongoing inquiries. * Payment Information: Transaction details are retained for accounting and tax purposes, but sensitive payment card information is not stored by us. * Website Usage Data: For a shorter period, typically for analytical purposes, unless a longer retention period is required by law.
When your personal information is no longer needed, we will securely delete or anonymize it.
9. Children's Privacy
Our services are not intended for individuals under the age of 13. Villa Park California Locksmith does not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to remove that information from our servers. If you believe a child under 13 has provided us with personal information, please contact us.
10. Links to Other Websites
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. Villa Park California Locksmith has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services.
11. Updates to This Privacy Policy
Villa Park California Locksmith may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
12. Contact Us
If you have any questions about this Privacy Policy, your privacy rights, or our data practices, please contact Villa Park California Locksmith:
* Email: info@villaparkcalocksmith.com * Address: 17855 Santiago Blvd, Villa Park, CA 92861
